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Create and run great services, focusing on the people, organisations and systems behind them.


Get the right skills, knowledge and tools to do this.

We help organisations develop the ability to continuously design great services and deliver value to users. We can train your staff and develop pathways for your organisation to embed design and agile approaches over time.

Is this for you?




Are you trying to drive innovation and change within your organisation? Develop your skills. Gain a hands-on experience and become confident in using design methods to create exceptional services that work for people.



Are you a new team in the organisation? Do you collectively look after an area of the ‘user’ experience? From marketing to service innovation teams, we can help you learn how to use design to work together and get traction inside your organisation.



Are you wondering how to ensure that your customers come first and want to create seamless user experiences? We can help you learn how to optimise your organisation using design-led processes. We offer training that can be tailored, focusing on bringing staff together to tackle challenges collaboratively.

What will you learn?


Through learning about design, and how to apply this knowledge, we will help you to improve services and how you work.


You will:


  • Better understand who your customer/clients are
  • Embed a people-centred mindset within your organisation
  • Improve your service and product through focusing on client needs/expectations
  • Improve bottom lines and increase customer uptake
  • Save money by making your service delivery more efficient
  • Ensure your service delivery and offer matchup
  • Learn how to think differently about problem-solving and innovation
  • Ensure your next ‘IT’ project is expertly thought through and focusing on the user journey
  • Learn how to build momentum inside your organisation
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Haven’t found what you were looking for?


If you are looking for tailored training, we can customise our agenda to fit your needs.


We can work together to identify where and how to embed Service Design in your organisation and help you develop a long-term strategy to implement successful service redesign.

To find out more send us a message via


We look forward to working together.

Booking and questions

Any questions? Send us a message: or follow us on Linkedin for more updates and details.

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