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Build your capabilities to design and run services that work for people.

Build internal knowledge and methodologies through expert led service design training.

Snook have been running dedicated service design training for 10 years. From one day masterclasses to 6 month programmes working on live projects, we offer a range of training products to meet the needs of the individuals and teams we work with.

Our training offers


Foundation sessions

These are half-day sessions, run by our senior team, that serve as introductions to design. They are presentation style, with the opportunity to ask questions throughout and a discussion at the end of the session. Perfect for introducing service design to senior stakeholders.

Design camps

Our Design Camp is a two-day intensive dive into the methods, processes and tools of service design. We incorporate user research, customer journey mapping and prototyping into a hypothetical project. It’s over two days, it’s fast but comprehensive, and ensures end-to-end learning. Design Camps are offered at both basic and advanced levels.

Design in Practice

Design in Practice Programmes, run over 6-9 months, combine practical mentoring with expert tuition delivered through a series of 5 workshops with hands on support in between. Our project-based learning programme is an opportunity for teams within organisations to build practical design capability and experience whilst working on real projects and real problems. Design in Practice can be run at an organisational or cohort level.

What will you learn?


Through learning about design, and how to apply this knowledge, we will help you to make measurable improvements to services and meaningful change to people’s lives.

Our programmes cover the following modules. All modules are also available as half or full day masterclasses:

  • Introduction to service design
  • Running a design project
  • Planning research
  • Being a user researcher
  • Bias, ethics and consent in research
  • Looking after your research team
  • Journey mapping
  • Service blueprinting
  • Research analysis
  • Prototyping
  • Testing
  • Measuring change

Haven’t found what you were looking for?


If you are looking for tailored training, we can customise our offer to fit your needs.

We can work together to identify where and how to embed service design in your organisation and help you develop a long-term strategy to implement successful change.

To find out more send us a message via

We look forward to working together.

Booking and questions

Any questions? Send us a message: or follow us on Twitter for more updates and details.

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